GFS logo   Grenon's Fleet Service  
 
 
home
 
who we are
 
services
 
service_tips
 
survey
 
links
 
contact us



     

Survey

In our continuing effort to provide better service, we are conducting an online customer satisfaction survey. If you are a current customer, please answer the questions below.

Q1: On a scale of 1 to 5, please indicate how happy you are overall with our services.

1 - Not Happy
2
3
4
5 - Very Happy

Q2: On a scale of 1 to 5, please rate the quality of our work.

1 - Low Quality
2
3
4
5 - Exceptional Quality

Q2a: Are there any outstanding issues (i.e. repairs not performing to spec, etc.) related to our work?

Q3: On a scale of 1 to 5, please rate our responsiveness to your needs.

1 - Poor Responsiveness
2
3
4
5 - Exceptional Responsiveness

Q3a: If you answered other than five, is there anything we could have done to be more responsive?

Q4: On a scale of 1 to 5, please rate our timeliness in responding to your situation.

1 - Poor Response Time
2
3
4
5 - Exceptional Response Time

Q4a: If you answered other than five, is there anything we could have done to be more timely or to better keep you apprised of our schedule?

Q5: On a scale of 1 to 5, how did you feel about the overall value of our services?

1 - Low Value for Money
2
3
4
5 - Excellent Value for Money

Q5a: If you answered other than five, what could we have done to increase the value to you?

Q6: If you have any additional comments, please enter them below.

Q7: Would you recommend our service to your friends and associates?

Yes
No

Q7a: If you answered not, why not?

This survey can be submitted anonymously. However, we always appreciate getting feedback from specific customers, so if you'd be willing to share your name, please do so below.

Name (Optional):
Company (Optional):
Phone (Optional):

If you'd noted an outstanding issue with your vehicle(s) and would like us to follow up, please indicate so below.

Please follow up to resolve an outstanding issue.

 

 

 
     

Copyright © Grenon's Fleet Service