Q1:
On a scale of 1 to 5, please indicate how happy you are overall
with our services.
1 - Not Happy
2
3
4
5 - Very Happy
Q2:
On a scale of 1 to 5, please rate the quality of our work.
1 - Low Quality
2
3
4
5 - Exceptional Quality
Q2a:
Are there any outstanding issues (i.e. repairs not performing
to spec, etc.) related to our work?
Q3:
On a scale of 1 to 5, please rate our responsiveness to your
needs.
1 - Poor Responsiveness
2
3
4
5 - Exceptional Responsiveness
Q3a:
If you answered other than five, is there anything we could
have done to be more responsive?
Q4:
On a scale of 1 to 5, please rate our timeliness in responding
to your situation.
1 - Poor Response Time
2
3
4
5 - Exceptional Response Time
Q4a:
If you answered other than five, is there anything we could
have done to be more timely or to better keep you apprised of
our schedule?
Q5:
On a scale of 1 to 5, how did you feel about the overall value
of our services?
1 - Low Value for Money
2
3
4
5 - Excellent Value for Money
Q5a:
If you answered other than five, what could we have done to
increase the value to you?
Q6:
If you have any additional comments, please enter them below.
Q7:
Would you recommend our service to your friends and associates?
Yes
No
Q7a:
If you answered not, why not?
This
survey can be submitted anonymously. However, we always appreciate
getting feedback from specific customers, so if you'd be willing
to share your name, please do so below.
If
you'd noted an outstanding issue with your vehicle(s) and would
like us to follow up, please indicate so below.
Please follow up to resolve an outstanding issue.
